How to Fix Xbox App Game Pass Error Code 0x87e50028 Launching Games on Windows PC

The Xbox app on Windows 10 and 11 is one of the most useless apps you'll find yourself using and to make things even worse it's required to use Game Pass. Over the years we've written dozens of guides for dozens of different problems which is a testament to how bad it is. So this guide will continue with that tradition and show you how to fix Xbox App Game Pass Error Code 0x87e50028 Launching Games on Windows PC. Like most Xbox app errors the issue isn't just connected with the Xbox app but all of the other apps it relies on to function.

How to Fix Xbox App Error Content Failed to Load on Windows

Before you start any of the steps shown below make sure that you have restarted your computer. After you have restarted your computer, make sure that the account you are using in the Xbox app matches the account you are using in the Microsoft Store. If you have different accounts signed into both places the Xbox app won't be able to detect your active Game Pass subscription and show you this error among others. This will probably solve the issue for most people but if it doesn't you'll need to reset all of the following components that the Xbox app uses on Windows 10 and 11.

Reset Microsoft Store to Fix

If the steps above haven't worked things are about to get a little more involved. You're going to reset the Microsoft Store.

Open Settings and go to Apps & Features.
Scroll through the list, locate the Microsoft Store, click the three dots, and select Advanced Options.
Scroll down and click Reset to return the Microsoft Store to its default state. This will refresh the app as if it were newly installed.
Restart your computer once the reset is complete. However, before checking if the issue is resolved, proceed with the next steps.

Reset the Xbox App

Now that you've Reset the Microsoft Store, you also need to reset the Xbox app.

Open Settings and go to Apps & Features.
Locate the Xbox app, click the three dots, and select Advanced Options.
Scroll down and click Reset to restore the Xbox app to its original state.
Restart your computer, but don’t test the Xbox app yet—continue with the next step.

Reset Gaming Services

Finally, reset the Gaming Services app and you should be good to go.

Open Settings and navigate to Apps & Features.
Locate Gaming Services, click the three dots, and select Advanced Options.
Scroll down and click Reset to restore Gaming Services to its default state.
After resetting, restart your computer and check if you can now open the Xbox app and sign in without issues.

This process should resolve the problem. However, if the error persists, you may need to take additional steps.

Uninstall the Latest Windows 11 Update

If the issue began after a Windows 11 update, uninstalling the latest update should help. This option is typically available within 9 days of the update installation. Sometimes updates introduce new bugs, so removing the problematic update could fix the "Content Failed to Load" error.

To uninstall a recent Windows 11 update:

Open Settings, navigate to Windows Update and select Uninstall Updates. Follow the prompts to roll back the latest update.

Install the Latest Windows Update

If uninstalling isn’t an option or doesn’t work, perhaps updating to the latest version will help.

Go to Settings > Windows Update > Check for updates and install any available updates.

Clear Delivery Optimisation Options.

Another decent fix for this problem is to clear the data that is stored in the Delivery Optimisations folder on Windows.

The first option is to go to Settings > System > Storage > Temporary Files > Delivery Optimization Files.
Once you are in this location make sure Delivery Optimization Files is ticked then click Remove Files to clear everything.

Reset Windows 11

If you are using Windows 11 you can check out our guide here for the new resetting process. It’s similar to the process for Windows 10, however, does have some extra options available. To get the best results choose the Cloud option when it appears. For whatever reason the Cloud option works a lot better for solving this issue.

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