How to Fix Xbox App Error Content failed to load on Windows PC
If you are trying to download or play games from the Xbox app but can't do anything because everything keeps showing the Content Failed to load error. This article will guide you through quite a few different steps you can take to solve the problem. More often than not it's a simple fix but you won't know until you start working through these steps.
How to Fix Xbox App Error Content Failed to Load on Windows
I'm 99.9% sure you've already done it, but make sure you restart your computer and your Internet modem/router. Once you have done this check to see if the problem goes away. If it doesn't work your way through all of the steps shown below, from top to bottom.
Make Sure you're Signed in to the Right Account.
After you've restarted your computer Make sure that the account you are using in the Xbox app matches the account you are using in the Microsoft Store. If for some reason you have different accounts signed in you will get this error message. Sometimes it will also appear as though you don't have an active Game Pass subscription.
Reset Microsoft Store to Fix "Content Failed to Load" Error
If the steps above haven't worked things are about to get a little more involved. You're going to reset the Microsoft Store.
- Open Settings and navigate to Apps & Features.
- Scroll through the list, locate the Microsoft Store, click the three dots, and select Advanced Options.
- Scroll down and click Reset to return the Microsoft Store to its default state. This will refresh the app as if it were newly installed.
- Restart your computer once the reset is complete. However, before checking if the issue is resolved, proceed with the next steps.
Reset the Xbox App
Now that you've Reset the Microsoft Store, you also need to reset the Xbox app.
- Open Settings and go to Apps & Features.
- Locate the Xbox app, click the three dots, and select Advanced Options.
- Scroll down and click Reset to restore the Xbox app to its original state.
- Restart your computer, but don’t test the Xbox app yet—continue with the next step.
Reset Gaming Services
So far you've reset 2 out of the 3 components that require resettings. So now it's time to reset the Gaming Services app.
- Open Settings and navigate to Apps & Features.
- Locate Gaming Services, click the three dots, and select Advanced Options.
- Scroll down and click Reset to restore Gaming Services to its default state.
- After resetting, restart your computer and check if you can now open the Xbox app and sign in without issues.
This process should resolve the problem. However, if the error persists, you may need to take additional steps.
Uninstall the Latest Windows 11 Update
If the issue began after a Windows 11 update, uninstalling the latest update should help. This option is typically available within 9 days of the update installation. Sometimes updates introduce new bugs, so removing the problematic update could fix the "Content Failed to Load" error.
To uninstall a recent Windows 11 update:
- Open Settings, navigate to Windows Update and select Uninstall Updates. Follow the prompts to roll back the latest update.
Install the Latest Windows Update
If uninstalling isn’t an option or doesn’t work, check if a newer update is available. Updates often come with bug fixes, and a new one might address the issue you’re experiencing. To manually check for updates:
- Go to Settings > Windows Update > Check for updates and install any available updates.