How to Fix Something Went Wrong Error (Tag 7q6ch) in Microsoft Office.

The "Something went wrong" error with tag 7q6ch when signing into Microsoft Office apps like Outlook, Word, and Excel is an absolute nightmare! It prevents access to your account, blocks data synchronization, and can even stop the application from launching before you even get a chance to sign into it. The issue affects Windows 10 and Windows 11 quite often pops up alongside errors like 2150105345.

How to Fix Something Went Wrong Error (Tag 7q6ch) in Microsoft Office.

Resetting the cached login data forces Office to re-authenticate your account, often resolving sign-in issues.

Make Sure the Microsoft Account Sign-In Assistant Is Running

This service is crucial for Office authentication. If it's inactive, enabling might help.

Repair the Office Installation

Corrupted Office files can trigger authentication errors. Repairing the installation may fix the issue.

Update Microsoft Office

Outdated software may cause authentication failures. Ensure Office is up to date.

Check Network Connection

This is a pretty basic thing to check but I doubt it's what's causing your issues.

Windows 11

Windows 10

Run System File Checker (SFC) and DISM Scans

Damaged system files can interfere with Office authentication. Running these scans may help.

sfc /scannow

 

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

 

Reinstall Microsoft Office

If all else fails, reinstalling Office can provide a fresh start.

C:\Program Files\Microsoft Office

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppVISV

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun

Computer\HKEY_CURRENT_USER\Software\Microsoft\Office

What Causes Office 7q6ch Error

For most people this is what is causing this error message and ones similar to it.

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