How to Fix Microsoft Teams Error There was a problem reaching this app on Windows 11
This error usually pops up when Microsoft Teams can't load properly or connect to required services. More often than not this is simply an internet connectivity issue rather than an issue with the app but if you are 100% certain your Internet isn't the problem this guide will take you through all the steps you need to follow to fix - There was a problem reaching this app.
How to Fix Microsoft Teams Error There was a problem reaching this app on Windows 11
Before you start anything listed below you need to make sure your Internet connection is actually working properly so restart your modem/router and then your computer. If the problem is still there after doing all that you'll need to start the steps shown below to start working on a fix for this issue.
On Windows 11
- Type Troubleshoot in the Windows search bar and press Enter.
- Select Other troubleshooters.
- Locate Network & Internet troubleshooter and click Run.
- Wait for the process to complete and apply any recommended fixes.
- Restart your computer.
- Repeat this with the Windows Store Apps troubleshooter.
On Windows 10
- Right-click Start and select Settings.
- Go to Network & Internet.
- On the right, find Advanced Network Settings and select Network Troubleshooter.
- Wait for the automated fixes to complete.
Clear the Teams Cache
Clearing the Teams cache can resolve issues from corrupted app data.
- Press Win + E to open File Explorer.
- Ensure Hidden files are visible.
- In the address bar, type %appdata%\Microsoft\teams and press Enter.
- Delete the contents of the following folders:
Cache
Code Cache
SquirrelTelemetry.log
- Empty the Recycle Bin or use Shift + Del to permanently delete these files.
- Restart your computer.
Update Microsoft Teams
Using an outdated Teams version can lead to compatibility issues.
- Open Microsoft Teams.
- Click the Settings and More (three dots) button in the top-right corner.
- Select Check for updates.
- Teams will automatically download and install updates if available.
- Restart Teams after updating.
Update Windows
Updating Windows can fix performance and compatibility issues that may impact Teams.
- Type Updates in the Windows search bar and press Enter.
- If updates are available, click Install updates.
- If no updates are found, click Check for updates.
- Install any optional updates as well.
- Restart your computer after updates are complete.
Reinstall Microsoft Teams
Reinstalling Teams can resolve issues caused by corrupted files.
- Type Control Panel in the Windows search bar and press Enter.
- Go to Programs > Uninstall a program.
- Locate Microsoft Teams, right-click, and select Uninstall.
- Follow the prompts to remove the app.
- Press Win + E to open File Explorer.
- Enable Hidden Files in the View tab.
- Navigate to C:\Program Files\WindowsApps, find the Microsoft Teams folder, and delete or rename it.
- Go to %AppData% and delete the Teams folder.
- Restart your computer and reinstall Teams.
Run DISM and SCF to clear out any Corruption.
Corrupted system files can disrupt Teams. Run SFC and DISM scans to repair them.
- Type cmd in the Windows search bar.
- Right-click Command Prompt and select Run as administrator.
- Enter the following command and press Enter:
sfc /scannow
- After the scan, enter these commands one at a time, pressing Enter after each:
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
- Close Command Prompt and restart your computer.