How to Fix Microsoft OneNote Error Code 0x803d0014 on Windows 11
If you are trying to sync OneNote between devices but can't get it to work because it keeps showing error code 0x803d0014. This article will show you quite a few different troubleshooting steps you can take to solve the problem, allowing you to get sync working properly in OneNote on Windows 11.
How to Fix Microsoft OneNote Error Code 0x803d0014 on Windows 11
Most of the time when you have a sync issue with any type of software it is either an internet connection issue or an account issue so first you'll need to try the following.
Windows 11
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Type troubleshoot in Windows search and press Enter.
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Select Troubleshoot settings from the search results.
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Go to Additional troubleshooters or Other troubleshooters.
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Scroll down and click Network and Internet Troubleshooter.
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Select Run the troubleshooter and wait for it to complete.
Windows 10
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Right-click Start and choose Settings.
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Navigate to Network & Internet.
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On the right, locate Advanced network settings and select Network Troubleshooter.
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Let the troubleshooter detect and apply fixes automatically.
Verify Your Microsoft Account
Ensure you're signed into OneNote with the correct Microsoft account:
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Open OneNote and navigate to File > Account.
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Confirm that you are signed in with the correct account.
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If necessary, sign out and sign back in to refresh the connection.
Manually Force OneNote to Sync
If OneNote isn't syncing automatically, try syncing manually:
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Open OneNote and select the problematic notebook.
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Go to File > View Sync Status.
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Click Sync Now or Sync All.
Clear the OneNote Cache
Corrupted cache files can trigger error 0x803d0014:
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Close OneNote completely.
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Press Win + E to open File Explorer.
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Go to:
C:\Users\USERNAME\AppData\Local\Microsoft\OneNote\16.0\cache
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Replace USERNAME and OneNote version as appropriate.
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Delete all files in the cache folder.
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Restart OneNote and try syncing again.
Update OneNote and Windows
If Windows or OneNote is out of date you should update it to solve the problem.
Update OneNote
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Open OneNote and go to File > Account.
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Under Product Information, select Update Options > Update Now.
Update Windows
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Type Updates in Windows search and press Enter.
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Click Check for updates or Install all.
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Ensure optional updates are installed as well.
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Restart your system after completing the updates.
Reset OneNote
If the problem continues, resetting OneNote might help:
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Right-click Start and select Apps & Features or Installed Apps.
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Scroll to find OneNote and select Advanced options.
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Click Terminate and then Repair.
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If the issue persists, choose Reset instead.
Repair Microsoft 365
If you also have Microsoft 365 or Office you should repair that as well.
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Type Control Panel in Windows search and press Enter.
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Select Programs and Features.
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Find Microsoft Office, right-click, and choose Online Repair.
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Follow the on-screen instructions to complete the repair process.
Reinstall OneNote
If you haven't already tried it just reinstall OneNote on your computer and it should work, so long as your Internet connection wasn't your issue.