How to Fix Microsoft OneDrive Error Code 0x8004de85 on Windows 11
If you are one of the few people who actually find OneDrive handy and use it on a daily basis but are getting error code 0x8004de85 or 0x8004de8a on Windows 11 or Windows 10. this article will guide you through quite a few different troubleshooting options you can use to solve the problem and fix OneDrive on your computer pretty quickly.
How to Fix Microsoft OneDrive Error Code 0x8004de85 on Windows 11
OneDrive error 0x8004de85 or 0x8004de8a often occurs when using the wrong Microsoft account for sign-in.
- Click the OneDrive icon in the system tray.
- Select Help & Settings > Settings.
- Check the currently signed-in account.
- If it's incorrect, click Sign out and close OneDrive.
- Reopen OneDrive and sign in with the correct account credentials.
Reset OneDrive
Resetting OneDrive clears stored credentials and configurations, potentially resolving sign-in issues.
-
Press Win + R to open the Run dialog.
- Enter the following command:
%localappdata%\Microsoft\OneDrive\onedrive.exe /reset
- If an error occurs, try these alternatives:
%programfiles(x86)%\Microsoft OneDrive\onedrive.exe /reset
C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset
-
Press Enter.
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If OneDrive doesn’t open automatically, wait a few minutes and use this command:
%localappdata%\Microsoft\OneDrive\onedrive.exe
Reinstall OneDrive
Reinstalling OneDrive can restore missing or corrupted files causing the error.
- Right-click Start and choose Apps & Features/Installed apps.
- Find Microsoft OneDrive, click Uninstall, and follow the prompts.
- Open File Explorer and enable Hidden items from the View menu.
- Delete all contents from these directories (replace USERNAME with your username):
C:\Users\USERNAME\AppData\Local\
C:\Users\USERNAME\AppData\Local\Temp
C:\Users\USERNAME\AppData\LocalLow\Temp
C:\Windows\Temp
- Restart your computer.
- Download and reinstall OneDrive from the official Microsoft site.
Remove and Re-Add the Work or School Account
If the issue persists, removing and re-adding the account can help fix authentication problems.
- Right-click Start and choose Settings.
- Go to Accounts > Access work or school.
- Select the account and click Disconnect.
- Navigate to C:\Users\USERNAME\AppData\Local\Packages and delete the contents.
- Restart your computer.
- Reconnect the account under Access work or school.
Check OneDrive License Status (for Work/School Accounts)
An expired or missing OneDrive license can block access.
- Sign in to the Microsoft 365 Admin Center with an admin account.
- Navigate to Users > Active users and find the affected user.
- Click on the user and check assigned licenses.
- Ensure OneDrive for Business is active.
- If the license is missing, reassign it or contact IT support.
Clear Cached OneDrive Credentials
Clearing stored credentials forces OneDrive to create a fresh authentication session.
- Close OneDrive.
- Open the Control Panel and go to User Accounts > Credential Manager.
- Under Windows Credentials, remove any entries related to OneDrive.
Check for System Updates
Installing the latest updates can resolve compatibility issues.
- Search for Updates in Windows and open Check for Updates.
- Install all available updates, including optional ones.
- Restart your computer and test OneDrive.